Frequently Asked Questions
- Renting A Lens or Body
- Late Fees
- Damage Waiver
- Brands And Equipment
Do you charge a deposit?
We currently do not charge a deposit. We verify all of our customers before shipping the item.
Do you take reservations?
Yes we do take reservations. You can make them as far in advance as you would like. If the lens or body is not in stock you can simply place the order as normal. We will then email you and let you know if we have the item or items available for the time requested. If the customers needs warrants us getting a new lens or body to make the rental happen, we will do so!
Is the equipment in good condition?
Of course! If we would not use the lens or body, we are not shipping it. We run a check of each lens or body when it arrives back from a rental and a second check before it leaves for another rental. We guarantee the lens to be in working condition and the glass free of any scratch marks. There might be a couple light scratches on the lens or body but nothing that will affect it's ability to take pictures. Most lenses stay in perfect condition. There might be a tiny amount of internal dust, but this is typical for some lenses. If we find that it's not up to the standards of excellent image quality we will not rent the lens or body and send if off to service. Once again, we want to make sure your experience is as enjoyable as possible.
What comes with my lens or body rental?
The lens or body you ordered, front and rear caps, as well as the original carrying case and lens hood. ALL LENSES NOW COME WITH A LENS HOOD. You will also receive a UV filter that is already attached to the lens. This is mostly for protection purposes. If all items that were shipped are not returned you will be charged immediately for the replacement of that item. Once we receive the lens, body, or other item your credit card will be credited back for the replacement charge.
When does my rental period begin and end?
Rental begins the day after you receive it. With UPS we track all packages and get live tracking on that item. If UPS delivers (or has attempted to deliver) the lens on a Friday, Your rental begins that Saturday. If you request a lens to be delivered on a Saturday or Sunday it will be delivered on the Friday prior to and your time will start the next day (Saturday). UPS does not deliver on weekends in some areas and this is the best way for us to insure your package gets there in time. On the last day of the rental the lens or body must be shipped back to us. You will see a date the item is to be shipped back on your invoice. We will also send you a reminder email.
When is my credit card charged?
Your credit card is charged when your item ships.
Can I take the lens or body out of the U.S.?
Yes you can. If you need to take it out of the U.S. and something happens to the lens, you are responsible for 100% of the cost resulting from damage or theft, just as if you were in the US. The lens must be delivered to and signed for from the address used on your credit card.
Should I clean the lens or body before returning?
No. Just simply put it back in the shipping container and ship it back to us. We will take care of all the cleaning.
Do you require a signature?
Absolutely! ALL ORDERS REQUIRE A DIRECT SIGNATURE. No exceptions! So plan accordingly if you cannot be at home to sign for it. We do ship to places of employment.
How long after I order does my lens or body ship?
All orders will be shipped based on when you are needing it. If you're shipping to a different address please let us know why the lens is being shipped there. You can note it at checkout. Please let us know the phone number as well, as this will speed up the verification process.
What are shipping costs?
Your order will be shipped using UPS 2nd Day Air and UPS Ground. Shipping prices depending on the gear you order. All shipping prices are updated immediately in your cart. THE PRICE YOU SEE IS ROUND TRIP SHIPPING. You will have a return shipping label included with your package. We do combine shipments. The shipping price you see at checkout is the total shipping for all items, round trip. PLEASE NOTE that a $10 surcharge will be added for shipments to Alaska and Hawaii.
Do you combine shipping?
Yes, we do combine shipments. The shipping price you see at checkout is the total shipping for all items, round trip.
How long does shipping take?
Shipping will take anywhere from 1-2 days. All shipments require a direct signature so make sure you are there to sign for it. If you cannot sign for it we do ship to places of employment or somewhere where you can sign for it.
I need my lens or body fast, can you overnight?
Sure we can. The UPS facility is literally within walking distance from us. You will be charged the initial shipping and a $20 overnight fee.
Can I get my delivery on a Saturday?
Yes. The only way to get a delivery on Saturday is by UPS priority overnight and this is very expensive. All shipments will have to be received Monday thru Friday unless in emergency situations.
I am on vacation can you ship to my hotel?
If you are a previous customer in good standing, yes we can. If you are a new customer, no we cannot.
How do I return the lens or body?
Please try to package it just like it was sent to you. Put the return label that was included with your shipment over the top of the old lable. If you put the label on the other side of the box, it will cause a delay in UPS returning this to us. You will be responsible for any extra costs if the label is not put over the top of the old one. Lastly, drop it off at your local UPS facility or UPS Store. It's as simple as that! Absolutely NO DROP BOXES. This needs to be given to a UPS representative. This insures the package was received. This protects both you and us. Please note that if you are using a local authorized UPS shipping facility, the package needs to be dropped off by the last scheduled UPS pickup time. So call them to find out what the last pickup time is. If you are having UPS pick your package up, you need to schedule a pickup the day before your rental is to be returned. UPS will not pickup the same day. Anything not in UPS's possession by the last scheduled pickup time, on your return date, will be marked as late and you will be charged late fees. *You will be charged for any items not returned.
What can I expect in the package?
Everyting that you ordered. ALL LENSES COME WITH A LENS HOOD. You will also receive a UV filter that is already attached to the lens. This is mostly for protection purposes. If all items that were shipped are not returned you will be charged immediately for the replacement of the item or items. Once we receive the item or items your credit card will be credited back for the replacement charge minus 10%.
Do you charge late fees?
Unfortunately we do charge late fees. There have been a number of lenses that have been several days late in being shipped back. The charge late fees is 1/4 of the weekly rate per day with a minimum of $20 per day no matter what lens you have rented. The reason for the late fee is that this forces us to incur exorbitant shipping costs when we have to turn around and overnite it to the next customer. This is not always the case, so please just email us or call us and let us know your situation. We hate to charge late fees as much as you hate to get billed for them. If you need to extend or are going to be late, please call or email us. We will work with you. Anything over 3 days late will be billed for the full amount of the item.
Can I get an extension on my rental?
As long as we have enough stock to cover future reservations, we can extend your rental. Extensions are charged at 90% of first week rates if requested on or before the ship-back date. If you wait until the order is overdue to request an extension, it will be charged at 100% of first week rates. This means that it will always be cheaper to rent an item for 14 days rather than renting it for 7 days and then extending for another 7 days.
Do you offer any insurance or damage waiver on the lenses, bodies, or flashes?
Yes, we offer a damage waiver on all our lenses, flashes and bodies. The term "rental insurance" that allot of people use can be misleading since you not actually purchasing "insurance" per se. The only "insurance" you will get, is the "insurance" that you will not have to pay full price for replacing the item, if it is damaged or broken in any way.
How much does it cost and should I get it?
The price varies for each lens depending on what particular lens and length of rental. You can see the cost in the item description. As far as purchasing the damage waiver, that is up to you. It does give you peace of mind that you will not be paying 100% of the cost to replace or repair the lens if it is damaged.
If I choose to accept the damage waiver what does it cover?
If you decide to take the damage waiver and the lens is damaged, you are only responsible for 15% of the replacement value for that particular lens. DAMAGE WAIVER DOES NOT COVER WATER DAMAGE OF ANY SORT. THAT IS CONSIDERED NEGLIGENCE.
What if I choose to decline the damage waiver, then what?
If you decline to take the damage waiver, you will be responsible for 100% of the cost to repair or replace the lens. Your credit card will be charged and you will be sent a receipt from Canon to show the actual repair or replacement costs.
What is not covered under damage waiver?
Theft or the loss of an item is not covered. Water damage and or any liquid damage will not be covered under the damage waiver. This means coffee, paint, water, and anything else that is liquid. You will be responsible for 100% of the cost to replace the lens. If the lens is stolen, please file a police report so we can have it for your records and Camera Lens Rentals. Check your homeowners insurance because you might be covered under your own policy.
I changed my mind after I placed my order, can I still get the damage waiver?
Sure, as long as the lens has not been delivered. Once the lens shows delivered through tracking, you can no longer purchase the damage waiver.
What if I find the lens or body is damaged or not working when I go to use it?
Email us or call us immediately and we will talk to discuss the situation and try a few things. We are available 9AM-4PM, Monday through Friday. We will answer emails if we can during the weekends. We enjoy our weekends like anyone else and sometimes its good to be away from work. If this happens on a weekend, there is nothing we can do about getting a replacement out to you until Monday. If there is an issue please do email or call and leave a message as soon as you can. If we find something is wrong we will replace the lens or body immediately (stock allowing). If the timing of your needing the lens or body does not work out we will refund the rental price and shipping costs once we have made absolutely sure that there was a problem. If by chance you ordered the wrong lens or body call us or email us and we will work with you on a solution. Full refunds cannot be given, however we will try to find the right lens or body for you. Your rental period will restart when you get the new lens or body. All of our lenses and bodies are inspected and clean prior to shipment. We will never send out a lens that has any scratches on the front or rear elements. Some minor scuffing on the body or lens hood might appear, but nothing that will effect image quality. If you call us when your getting ready to ship the lens back at the end of your rental period and say that the lens was not working, do not ask for a refund.
What if I damage the lens or body?
Let us know immediately. Our contract states if the lens or body is broken you are responsible either for replacing it or paying for repairs. Repairs are done by Canon, Nikon, and Pentax repair centers. We will charge you the actual repair cost, no more than that. If the lens or body cannot be fixed, you will be charged for the cost of the same lens or body at a comparable quality. You will not be charged rental while the lens or body is being repaired.
What would be considered damage to the lens or body?
ANY scratches or scuffs to the glass on either side, damage from impact to the mechanicals that would cause the lens or body not to function. This includes auto focus, focus, or zoom in or out. Water damage or moisture damage is also considered as the lens or body being damaged. Deep scratches and gashes to the body or lens barrel are considered damage. Light and minor scuff marks to the lens barrel or lens hood are considered normal use and will not be considered as damage to the lens or body. We will use the Nikon, Pentax, or Canon repair center as arbitrators for any major conflicts. If they tell us there is water damage, moisture damage, mechanical damage caused by impact, you will be responsible for repairs and maybe the cost of replacing the lens or body.
How can you tell the lens or body was not damaged during shipment or prior to?
All of our lenses are inspected and cleaned prior to shipment. We will never send out a lens that has any scratches on the front or rear elements. Chances of the lens being damaged during shipment is next to nil. The lenses and bodies are packed with great care. If your box arrives damaged use discretion. If you do not feel comfortable DO NOT SIGN FOR IT. If you do sign for it and the box is damaged please get a photo of the box before opening as all shipments are insured. If the box was somehow mishandled we want to make sure it's noted for both Camera Lens Rentals and yourself. We understand that there might be an extremely rare occasion where the lens or body arrives damaged. SO PLEASE NOTE IT AND DOCUMENT IT for us and yourself.
What brands do you rent?
We rent Canon, Nikon, Pentax, and Sigma.
Do you rent camera bodies or any other accessories?
Absolutely. Check out the Bodies & Accessories section to see which bodies we carry.
Who picks your lens and body selection?
You the customer! We like to hear feedback of what lenses or bodies you're looking for. If we deem it fit to put into our inventory we will do it. Upon that we can email you and let you know that we now carry that lens or body.
Do you offer discounts?
We offer 10% discounts to first time renters. We will also send occasional emails with special discount offers. All of our first time rental discounts are based on your billing address. Please do not try to rent in someone else's name, phone, email, or CC. We monitor this closely. We appreciate our customers, but do not like to be taken advantage of. All you have to do is ask and we will see what we can do.